Every Chicken Coop item is printed to order for you by our fulfilment partner. Because of that, we handle returns a little differently from a regular store. Last updated November 1, 2026.
Damaged, defective or wrong items
If your item arrives damaged, misprinted, defective or isn’t what you ordered, we’ll send a free replacement or give you a full refund, your choice.
- Tell us within 30 days of delivery through our contact form.
- Include your order number and a clear photo of the problem (and of the label for wrong items).
- You don’t need to send the item back unless we ask.
Wrong size or change of mind
Because items are made to order, we can’t accept returns or exchanges for the wrong size or a change of mind. Please check the size guide on each product before ordering. If something doesn’t fit, contact us anyway and we’ll see what we can do.
Cancelling an order
Contact us as soon as possible. We can cancel and fully refund an order only if it hasn’t gone into production yet, which usually happens within a day.
Lost or returned packages
- If tracking shows no movement for 10 business days or your package is lost in transit, contact us and we’ll help with a claim, replacement or refund.
- Please double-check your shipping address. If a package is returned to us because the address was wrong or incomplete, we can reship it once you pay the new shipping cost.
- If tracking shows a package was delivered but you can’t find it, check with neighbours and your local post office first, then contact us.
Shipping
- Orders are usually printed and shipped within 2 to 7 business days. Delivery time depends on your location and the shipping option you pick.
- Shipping costs are shown at checkout. You’ll get a tracking link by email when your order ships.
- International customers pay any customs duties or import taxes charged on delivery.
Refunds
Approved refunds go back to your original payment method (card or PayPal). Your bank or PayPal may take 5 to 10 business days to show it. Discount codes and Feathers used on a refunded order are not returned as cash.
Questions
Use our contact form and include your order number. Chicken Coop Esports LLC, 3101 N. Central Ave, Ste 183 #5650, Phoenix, Arizona 85012.